Terms & Conditions

This site is owned and managed by www.cleozzebeauty.com. Please read the following carefully as it contains terms and conditions that are part of your agreement with www.cleozzebeauty.com in the event that you proceed with a purchase. The use of this site is governed by the terms and conditions set out herein and by proceeding with a purchase using this site, you shall be deemed to accept these terms and conditions.

NOTE
Kindly check through your shopping cart and ensure that the item(s), size, quantity , and color are accurate prior to carting them out as we will not be able to change your orders once it has been processed.

PRICES
Prices displayed are in Malaysia Ringgit (RM) and are subject to change without notice. www.cleozzebeauty.com may offer options to transact in different currencies.

PRODUCT
*Products colors may differ mainly due to colour calibration of individual’s computer and it might appear brighter/darker in reality due to strong studio lighting used.

*A difference of 0.5-1.0″ between the item(s) received from what which was provided for in our given measurement may not be considered as a defect.

PAYMENT
Bank Transfer Payment Method:
Bank Account Details:
Bank: Public Bank Berhad
Bank Holder Name: HWL ENTERPRISE SDN BHD
Bank Account Number: 3151139518

Payment for orders can be made by bank deposit, PayPal or credit card. Goods will only be dispatched upon receipt of full payment for the cost of purchase and delivery charges.

  • At the moment we are still accepting offline payment (ATM TRANSFER). There will be no reservation, kindly contact us at 013-8836198 for time extension and orders will be automatically be cancelled if payment is not received within this stipulated time frame. www.cleozzebeauty.com will not be accountable for the delays caused by insufficient payment details provided. Kindly provide payment receipt once payment made by ATM/Manual banking,we will not entertain any payment without ATM receipt/printscreen. Cancelled orders cannot be reserved and www.cleozzebeauty.com will not be held liable if the payment details are not provided for this time frame.

In the event where we’re unable to verify payments, www.cleozzebeauty.com would require assistance of the customers to process the order as quickly as we can.

DELIVERY

  • All orders are processed within 5-15 working days upon verification if payment. Our pick up service by courier services is carried out during working hours, Monday- Friday at 9:00AM – 6:00PM, excluding weekends and local public holiday (Malaysia). The delivery time mentioned above does not include processing time (normally 1-3 days), Kindly track your order with the relevant courier service company by using the tracking number.

Track your parcel at:

  • Poslaju/GDEX for Malaysia
  • GDEX for other countries
  • www.cleozzebeauty.com  is unable to make any amendment or combine orders which were separately made once they have been confirmed. Kindly ensure that the correct address,size and colours have been inputted prior to making payment.

All reasonable efforts to deliver your order will be made by www.cleozzebeauty.com.However, customers are responsible to have someone at the delivery address to receive delivery and sign for the same. www.cleozzebeauty.com shall not be responsible for delivery being received by unauthorised persons. Any cost for re-delivery will be passed to the customer if the delivery address is unattended at the time of delivery.

If for any reason www.cleozzebeauty.com is unable to dispatch goods within 14 days from date of order, www.cleozzebeauty.com will contact the customer and advise the expected dispatch date. Should this be unsuitable to the customer, www.cleozzebeauty.com will offer either a full refund of the monies paid or suggest an alternative product.

Any damage or loss to the goods during carriage or delivery to the nominated address of the customer will not be the responsibility of www.cleozzebeauty.com and there will be no refunds.

RETURN AND REFUND
If you are not satisfied with your purchase (wrong item/type/defect/etc), you can send it back to our warehouse. We guarantee that our products are delivered within 30 business days. The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days. If you have purchased any products on cleozzebeauty.com, but didn’t receive it within the guaranteed delivery time, you can request to get a full refund from us.

  • Returns must be made within 10 days after received the item.
  • Item must be returned together with their original package.

Due to the fact that shipping time may vary depending on factors beyond on control. The estimated delivery time for orders on cleozzebeauty.com is 7-30 business days. 

Full refund is not available if any circumstances as below: 

  • Your order did not arrive due to the unrecognized/wrong address that given during the order process.
  • Your order did not arrive due to exceptional circumstances outside the control of cleozzebeauty (i.s. natural disaster, fight delay, not cleared by custom).

Other exceptional circumstances outside the control of cleozzebeauty
For more information about refund, please contact us at 013-8836198

TRADEMARK
www.cleozzebeauty.com does not claim any legal interest in trademarks, logos, or other intellectual property, other than that of its own “www.cleozzebeauty.com” logo and brand.

DISCLAIMER
www.cleozzebeauty.com will make a reasonable effort to ensure that shipping information, product price(s), product description(s) and other information on this site is correct. However, www.cleozzebeauty.com cannot guarantee the accuracy of the information and makes no warranties or representations as to its accuracy. www.cleozzebeauty.com will not be liable for any loss or damage of any kind arising from the use of this site, including without limitation, direct, indirect, incidental, punitive and consequential loss or damage.

You agree to indemnify and hold www.cleozzebeauty.com, its partners and employees, harmless from any loss, liability, claim or demand, costs or expenses of any kind, including attorney’s fees and/or other fees or expenses, made by any third party due to or arising out of your use of this website.

www.cleozzebeauty.com does not have control of and cannot guarantee that any content on third party links from this website will be safe from viruses, inaccurate information, or inflammatory material.

www.cleozzebeauty.com may withdraw items from sale and alter prices, products and or details of product specifications at its discretion and without notice. www.cleozzebeauty.com reserves the right to change these Terms & Conditions at any time and without notice. All changes are effective upon posting at this website.

Please also take note that actual colours of the products appearing on your monitor may differ according to your monitor’s settings. These terms and conditions should be read with the other terms and conditions applicable to the use of this web site.

Company NameHWL Enterprise Sdn. Bhd (486399-A)
Address 1No 1 Reservair 6th Avenue,
Address 2Reservoir Garden
CityAyer Itam
State/RegionPulau Pinang
Postcode11500
CountryMY – Malaysia
Phone Number+60.138836198